If you are unhappy with your purchase for any reason, please return it to us within 14 days of receipt of the goods and we will provide you a full refund for the value of the item or exchange. Returns will only be accepted if the item is sent back in the original packaging and in a re-saleable condition as we understand that the item may need to be tried on first. With regards to any Sexual Health items purchased due to hygiene standards we are unable to refund unless faulty.
If you request a refund then the amount paid, minus the carriage cost, will go back onto your original payment card. Please note that any postage costs occurred in returning an item will not be reimbursed. If you request an exchange please indicate which product you require. Please note if the exchange item is cheaper in price then we will automatically refund the difference, however if the item is more expensive then we will contact you to arrange payment over the telephone for the difference in cost. We will not charge postage for any exchange items being sent out to you.
1E Merrow Business Centre
Eurosurgical does not have a free collection service for returns; therefore please take your parcel to the post office and request the standard delivery service, ensuring you opt for the extra compensation if the contents of your parcel exceed the value of £32 – this will ensure you are adequately covered in the unlikely event of your parcel going missing in transit. We will happily refund the cost of your postage if the item you are returning is faulty or was incorrectly sent. Eurosurgical cannot be held responsible for any returns parcel lost in the post, therefore please keep your receipt as proof of postage.